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Implementing operational excellence

Deliver your strategic priorities and business objectives in a more efficient and effective way.

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We partner with senior management to design and deploy Operational Excellence programs that deliver value for their Employees, Customers and Shareholders.

We help organizations develop a robust approach to program deployment.

Organizations often deploy Operational Excellence programs to deliver superior customer experience at a competitive cost base, while promoting a culture of continuous improvement, transversal collaboration and data decision making. Working jointly with senior management we:

  • Define program’s mission, objectives, governance model, as well as roles and responsibilities.
  • Identify the skillsets needed, assess internal capabilities, and design the necessary action plan.
  • Build the roll-out plan based on strategic priorities, customers feedback and program objectives.
  • Train and coach senior stakeholders and project teams to achieve autonomy in execution.

We design programs that best fit the characteristics of your organization.

Our approach to Operational Excellence has been finetuned over the years, having advised organizations with a diverse set of characteristics:

  • Cultural context – Latin America, Europe, Middle East, and Africa.
  • Revenues earned: from 150m to over 2.0bn euros
  • Organizational size: from 120 to over 3000 employees
  • Business priorities: Quality of Service, Productivity, Cultural Transformation

We design programs that deliver value to our client's organizations.

We appreciate the challenges and opportunities that each deployment offers and design programs that best meet the needs, requirements and constrains of each client organization. Programs deployed to date have delivered significant and sustainable benefits ranging from productivity to employee engagement to quality of service.

Indicatively, these include:

  • 20% increase in productivity
  • 30% increase in employee engagement
  • 50% reduction in cycle time
  • 92% positive employee feedback on program impact

Discover the fastest way to rise your company to new heights

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Raise your business performance to higher standards.

We help organizations improve operational performance, while establishing a culture of continuous improvement.

Higher Efficiency and Productivity

Shortened Cycle Time

Empowered and Motivated Employees

Improved Profitability

Aligning Operating Model with Business Priorities

Reduced Process Complexity and Operational Risk

Improved Quality of Product and Service

Increased Customer Satisfaction

Higher Talent Retention

Boosting Continuous Improvement Mindset

More Robust and Compliant Processes

Welcome!

Experience Our Work and Values Firsthand

Trust and personal connections are the foundation of successful partnerships. We invite you to join us at selected events, where you can gain firsthand insight into our work, values, and team.

Should you prefer a one-on-one discussion or a tailored presentation, we are always available for an introductory meeting. Feel free to reach out to us—we would be delighted to connect.

We are based in Kranj, Slovenia.

Process Improvement & Operational Excellence Summit (Parity)
Mar 25-27 // Amsterdam
Speech title: “From Strategy to Reality: Making Alignment Stick In A World of Constant Challenges”

CX Summit (Boussias Events)
Jan 30 // Athens, Greece
Speech title: “Custom Experience and Operational Excellence: The Path to Superior Customer Experience and Business Success”

WeLearn: Public Institutions as Learning Organizations (CEF)
Feb 4-6 // Ljubljana, Slovenia // trainer

Global Process Improvement & Operational Excellence Summit (Parity)
Mar 26-28 // Amsterdam
Speech title: “Why OpEx transformation Fails to Deliver Organizational Learning”

Slovenski kadrovski kongres / Slovene HR festival (HRM)
Apr 10-11 // Portorož, Slovenia
Speech title: “How can HR support operational excellence across the entire organisation?”