Speaking at 5th Global Process Improvement and Operational Excellence Summit in Amsterdam, Netherlands

End-to-end processes thinking: secure successful transformation Identify the necessary changes to transform your organization Align and optimize your people, processes and technology Simplify processes to create a seamless customer journey How do you discover the Operational Excellence / Change Methodology that works in Financial Services? What is different between Service and Manufacturing context? Which factors…

Speaking at PEX – Process Excellence Europe Conference in Rotterdam, Netherlands

Linking Design Thinking with Business Transformation and Operational Excellence Key elements discussed during the session involved: How do companies capture customers needs and requirements? How are customers insights integrated in Business Transformation and Operational Excellence programs? What is Design Thinking? How does ir help uncover customer needs? How can Operational Excellence benefit from integrating Design…