Operational Excellence Deployment

We help organizations develop a robust approach to program deployment.

Organizations often deploy Operational Excellence programs to deliver superior customer experience at a competitive cost base, while promoting a culture of continuous improvement, transversal collaboration and data decision making. Working jointly with senior management we:

Define program’s mission, objectives, governance model, as well as roles and responsibilities.
Identify the skillsets needed, assess internal capabilities, and design the necessary action plan.
Build the roll-out plan based on strategic priorities, customers feedback and program objectives.
Train and coach senior stakeholders and project teams to achieve autonomy in execution.

We design programs that best fit the characteristics of your organization.

Our approach to Operational Excellence has been finetuned over the years, having advised organizations with a diverse set of characteristics:

Cultural context – Latin America, Europe, Middle East, and Africa.
Revenues earned: from 150m to over 2.0bn euros
Organizational size: from 120 to over 3000 employees
Business priorities: Quality of Service, Productivity, Cultural Transformation

We design programs that deliver value to our client's organizations.

We appreciate the challenges and opportunities that each deployment offers and design programs that best meet the needs, requirements and constrains of each client organization. Programs deployed to date have delivered significant and sustainable benefits ranging from productivity to employee engagement to quality of service.

Indicatively, these include:

20% increase in productivity
30% increase in employee engagement
50% reduction in cycle time
92% positive employee feedback on program impact