Lessons Learned from deploying 5S in the Hospitality Industry by Cristhian Osorio Customer satisfaction is at the core of the Hospitality business, with service delivery being one of the critical factors influencing guests’ choice of a hotel. There are several factors that can impact service delivery and one of them is having organized, safe…
From Fancy Claims to Hard Reality In the lead up to the 4th annual OPEX and Business Transformation Europe summit, the official event blog will become home to some of the industry’s most informed and influential voices. In this blog post, Business Transformation and Operational Excellence Executive Dr. Morphis Tsalikidis explores the patterns that often emerge during OPEX…
THE CONTEXT In 2016, we run a two-week training in Operational Excellence tools and techniques. The training consisted a mix of theory and group exercises to allow trainees to practice the tools and techniques taught in class. THE CHALLENGE We believed that although (classroom) case studies and role plays are good, they do not sufficiently prepare trainees for real life application. Our key…