Listen to dr. Morphis Tsalikidis:
WHEN: 24th Oct, 2018
WHERE: Rotterdam, NL
CONFERENCE TOPIC: Process Excellence
PRESENTATION: Linking Design Thinking with Business Transformation and Operational Excellence
Key elements discussed during the session involved:
- How do companies capture customers needs and requirements?
- How are customers insights integrated in Business Transformation and Operational Excellence programs?
- What is Design Thinking? How does it help uncover customer needs?
- How can Operational Excellence benefit from integrating Design Thinking?