5th Global Process Improvement and Operational Excellence Summit in Amsterdam, NL

Listen to dr. Morphis Tsalikidis speak:

WHEN: 5th March, 2019

WHERE: Amsterdam, NL

CONFERENCE: Process Improvement and Operational Excellence Summit

ORGANIZER: Parity

Dr. Morphis contributed with two presentations and facilitated a roundtable discussion.

Morphis Tsalikidis speaking at 5th Global Process Improvement and Operational Excellence Summit in Amsterdam, Netherlands

The first presentation was “End-to-end processes thinking: secure successful transformation“. Key elements:

  • Identify the necessary changes to transform your organization;
  • Align and optimize your people, processes and technology;
  • Simplify processes to create a seamless customer journey.

The second presentation was “Linking Design Thinking with Business Transformation and Operational Excellence“. Key elements discussed during this session involved:

  • How do companies capture customers need and requirements?
  • How are customer insights integrated in Business Transformation and Operational Excellence programs?
  • What is Design Thinking? How does it help uncover customer needs?
  • How can Operational Excellence benefit from integrating Design Thinking?

Dr. Morphis has also facilitated the roundtable discussion titled “How do you discover the Operational Excellence / Change Methodology that works in Financial Services?“. Key elements discussed were:

  • What is different between Service and Manufacturing context?
  • Which factors are important when selecting an approach?
  • What are key dimensions to consider during implementation?
Morphis Tsalikidis speaking at 5th Global Process Improvement and Operational Excellence Summit in Amsterdam, Netherlands
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