Listen to dr. Morphis Tsalikidis speak:
WHEN: 13th Jan, 2020
WHERE: Cambridge, UK
CONFERENCE NAME: International Lean Six Sigma Institute Conference
ORGANIZER: International Lean Six Sigma Institute
PRESENTATION: Linking Design Thinking with Business Transformation and Operational Excellence
In our session we are going to explore:
- How do companies capture customers’ needs and requirements?
- How are customer insights integrated in Business Transformation and Operational Excellence programs?
- What is Design Thinking? How does it help uncover customer needs?
- How can Operational Excellence benefit from integrating Design Thinking?