CONFERENCES

End-to-end processes thinking: secure successful transformation Identify the necessary changes to transform your organization Align and optimize your people, processes and technology Simplify processes to create a seamless customer journey How do your discover the Operational Excellence / Change Methodology that works in Financial Services? What is different between Service and Manufacturing context? Which factors…

Linking Design Thinking with Business Transformation and Operational Excellence Key elements discussed during the session involved: How do companies capture customers needs and requirements? How are customers insights integrated in Business Transformation and Operational Excellence programs? What is Design Thinking? How does ir help uncover customer needs? How can Operational Excellence benefit from integrating Design…

Presentation: Dealing with the challenges of large transformation programs During the session we discussed the key challenges faced when executing large transformation programs and identified actions to mitigate main risks. These involved: Providing a clear vision and aligning all layers of the organization Empowering teams and delegating decision making to the front-line staff Ensuring the capacity…

Establishing KPIs to effectively manage Operational Excellence programs Key elements discussed during the session were: How can you assess the quality of your KPIs? What are the most common errors made? How are objectives and KPIs cascaded? Examples of program KPIs from Lean Management deployment Sharing failed projects and why they did not turn out…

Lessons learnt from the deployment of Lean Management in Europe and Latin America The case study draws on the experience of developing Lean Management in Spain, Italy, Portugal and Mexico, discussing how to: Engage senior stakeholders and maintain their commitment to the program Achieve autonomy in project execution through recruitment and training Retain Lean professionals…

How to boost Operational Excellence training, while helping a local NGO The case study involved 22 Operational Excellence trainees taken to an NGO to apply in real life situation the tools and techniques taught in class: interview managers and collaborators; map processes; identify pain points; and produce recommendations. During the session we discussed: How the…