Linking Operational Excellence training with Corporate Responsibility

In September 2016, we took a class of Operational Excellence trainees to an NGO aiming to boost their learning experience, while supporting a local organization. Participants were split into three teams and assigned to a business unit aiming to identify operational pains points and propose solutions to the NGO management. With the trainers having scheduled…

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5th Global Process Improvement and Operational Excellence Summit – March 2019 – Amsterdam

End-to-end proccesses thinking: secure successful transformation Identify the necessaty changes to transform your organization Align and optimize your people, processes and technology Simplify processes to create a seamless customer journey How do your discover the Operational Excellence / Change Methodology that works in Financial Services? What is different between Service and Manufacturing context? Which factors…

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PEX EUROPE AUTUMN – October 2018 – Rotterdam

Linking Design Thinking with Business Transformation and Operational Excellece Key elements discussed during the session involved: How do companies capture customers needs and requirements? How are customers insights integrated in Business Transformation and Operational Excellence programs? What is Design Thinking? How does ir help uncover customer needs? How can Operational Excellence benefit from integrating Design…

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Process Excellence (PEX EUROPE SPRING) – April 2018 – London

Presentation: Dealing with the challenges of large transformation programs During the session we discussed the key challenges faced when executing large transformation programs and identified actions to mitigate main risks. These involved: Providing a clear vision and aligning all layers of the organization Empowering teams and delegating decision making to the front-line staff Ensuring the capacity…

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Process Excellence (PEX EUROPE SPRING) – April 2018 – London

Dealing with the challenges of large transformation programs During the session we discussed the key challenges faced when executing large transformation programs and identified actions to mitigate main risks. These involved: Providing a clear vision and aligning all layers of the organization Empowering teams and delegating decision making to the front-line staff Ensuring the capacity…

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4th Global Process Improvement and Operational Excellence Summit – April 2018 – Amsterdam

Establishing KPIs to effectively manage Operational Excellence programs Key elements discussed during the session were: How can you assess the quality of your KPIs? What are the most common errors made? How are objectives and KPIs cascaded? Examples of program KPIs from Lean Management deployment Sharing failed projects and why they did not turn ouut…

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Business Transformation and Operational Excellence Summit (BTOES18) – March 2018 – Florida, Orlando

Lessons learnt from the deployment of Lean Management in Europe and Latin America The case study draws on the experience of developing Lean Management in Spain, Italy, Portugal and Mexico, discussing how to: Engage senior stakeholders and maintain their commitment to the program Achieve autonomy in project execution through recruitment and training Retain Lean professionals…

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