PEX EUROPE AUTUMN – October 2018 – Rotterdam

Linking Design Thinking with Business Transformation and Operational Excellece Key elements discussed during the session involved: How do companies capture customers needs and requirements? How are customers insights integrated in Business Transformation and Operational Excellence programs? What is Design Thinking? How does ir help uncover customer needs? How can Operational Excellence benefit from integrating Design…

Process Excellence (PEX EUROPE SPRING) – April 2018 – London

Dealing with the challenges of large transformation programs During the session we discussed the key challenges faced when executing large transformation programs and identified actions to mitigate main risks. These involved: Providing a clear vision and aligning all layers of the organization Empowering teams and delegating decision making to the front-line staff Ensuring the capacity…

European Networking Group 2017

How to boost Operational Excellence training, while helping a local NGO The case study involved 22 Operational Excellence trainees taken to an NGO to apply in real life situation the tools and techniques taught in class: interview managers and collaborators; map processes; identify pain points; and produce recommendations. During the session we discussed: How the…