5th Global Process Improvement and Operational Excellence Summit – March 2019 – Amsterdam

End-to-end proccesses thinking: secure successful transformation Identify the necessaty changes to transform your organization Align and optimize your people, processes and technology Simplify processes to create a seamless customer journey How do your discover the Operational Excellence / Change Methodology that works in Financial Services? What is different between Service and Manufacturing context? Which factors…

PEX EUROPE AUTUMN – October 2018 – Rotterdam

Linking Design Thinking with Business Transformation and Operational Excellece Key elements discussed during the session involved: How do companies capture customers needs and requirements? How are customers insights integrated in Business Transformation and Operational Excellence programs? What is Design Thinking? How does ir help uncover customer needs? How can Operational Excellence benefit from integrating Design…

Process Excellence (PEX EUROPE SPRING) – April 2018 – London

Presentation: Dealing with the challenges of large transformation programs During the session we discussed the key challenges faced when executing large transformation programs and identified actions to mitigate main risks. These involved: Providing a clear vision and aligning all layers of the organization Empowering teams and delegating decision making to the front-line staff Ensuring the capacity…

Process Excellence (PEX EUROPE SPRING) – April 2018 – London

Dealing with the challenges of large transformation programs During the session we discussed the key challenges faced when executing large transformation programs and identified actions to mitigate main risks. These involved: Providing a clear vision and aligning all layers of the organization Empowering teams and delegating decision making to the front-line staff Ensuring the capacity…

Business Transformation and Operational Excellence Summit (BTOES18) – March 2018 – Florida, Orlando

Lessons learnt from the deployment of Lean Management in Europe and Latin America The case study draws on the experience of developing Lean Management in Spain, Italy, Portugal and Mexico, discussing how to: Engage senior stakeholders and maintain their commitment to the program Achieve autonomy in project execution through recruitment and training Retain Lean professionals…

European Networking Group 2017

How to boost Operational Excellence training, while helping a local NGO The case study involved 22 Operational Excellence trainees taken to an NGO to apply in real life situation the tools and techniques taught in class: interview managers and collaborators; map processes; identify pain points; and produce recommendations. During the session we discussed: How the…