Speaking at 5th Global Process Improvement and Operational Excellence Summit in Amsterdam, Netherlands

End-to-end processes thinking: secure successful transformation Identify the necessary changes to transform your organization Align and optimize your people, processes and technology Simplify processes to create a seamless customer journey How do your discover the Operational Excellence / Change Methodology that works in Financial Services? What is different between Service and Manufacturing context? Which factors…

Speaking at PEX – Process Excellence Europe Conference in Rotterdam, Netherlands

Linking Design Thinking with Business Transformation and Operational Excellence Key elements discussed during the session involved: How do companies capture customers needs and requirements? How are customers insights integrated in Business Transformation and Operational Excellence programs? What is Design Thinking? How does ir help uncover customer needs? How can Operational Excellence benefit from integrating Design…

Speaking at PEX London

Speaking at PEX – Process Excellence Europe Conference in London, UK

Presentation: Dealing with the challenges of large transformation programs During the session we discussed the key challenges faced when executing large transformation programs and identified actions to mitigate main risks. These involved: Providing a clear vision and aligning all layers of the organization Empowering teams and delegating decision making to the front-line staff Ensuring the capacity…

Speaking at 4th Global Process Improvement and Operational Excellence Summit in Amsterdam, Netherlands

Establishing KPIs to effectively manage Operational Excellence programs Key elements discussed during the session were: How can you assess the quality of your KPIs? What are the most common errors made? How are objectives and KPIs cascaded? Examples of program KPIs from Lean Management deployment Sharing failed projects and why they did not turn out…

Speaking at Business Transformation and Operational Excellence Summit (BTOES18) in Orlando, Florida

Lessons learnt from the deployment of Lean Management in Europe and Latin America The case study draws on the experience of developing Lean Management in Spain, Italy, Portugal and Mexico, discussing how to: Engage senior stakeholders and maintain their commitment to the program Achieve autonomy in project execution through recruitment and training Retain Lean professionals…