End-to-end processes thinking: secure successful transformation
- Identify the necessary changes to transform your organization
- Align and optimize your people, processes and technology
- Simplify processes to create a seamless customer journey
How do you discover the Operational Excellence / Change Methodology that works in Financial Services?
- What is different between Service and Manufacturing context?
- Which factors are important when selecting an approach?
- What are key dimensions to consider during implementation?
Linking Design Thinking with Business Transformation and Operational Excellence
Key elements discussed during the session involved:
- How do companies capture customers need and requirements?
- How are customer insights integrated in Business Transformation and Operational Excellence programs?
- What is Design Thinking? How does it help uncover customer needs?
- How can Operational Excellence benefit from integrating Design Thinking?
