Establishing KPIs to effectively manage Operational Excellence programs
Key elements discussed during the session were:
- How can you assess the quality of your KPIs?
- What are the most common errors made?
- How are objectives and KPIs cascaded?
- Examples of program KPIs from Lean Management deployment
Sharing failed projects and why they did not turn ouut successful
A panel of senior Operational Excellence practitioners discussed the challenges faced and lessons learnt from projects that failed to meet their original goals. Underlying causes were identified and common patterns across case studies were hihglighted. Actions to mitigate or elminate the respective risks were suggested.